Tag Archives: Google Knowledge Graph

Google getting flooded with complaints about mistakes in Google’s Knowledge Graph

The reason I became interested in Google’s Knowledge Graph is because they kept taking information from our website that we had acquired through insiders that was not in the public record and I wanted it to stop.

The funny thing is every other website knew when they took this biographical information that did not exist anywhere else online they needed to source us, but not Google. Google took the info and never even offered us so much as an attribution link.

It’s infuriating.

I found this excellent article from Barry Williams at StateofDigital.com on the audacity of Google and their sense of entitlement in taking this sort of information from small publishers.

“Let’s start with the core aspect of the mission: to organise the world’s information. In this respect Google sees itself as a librarian tending to an unimaginably vast and ever-expanding collection of works. Starting with the web (but by no means limited by it), Google’s core activity is to find every bit of information it can, and use its machine learning capabilities to make it accessible and useful. Whether ‘useful’ equates to ‘profitable for Google’ is a debate for another time.

I reckon Google’s engineers embrace the librarian analogy, seeing themselves as the quiet, knowledgeable guardians of human knowledge, providing access to any and all through its carefully managed index card system – i.e. the search engine.”

EXACTLY!!! As if “all the world’s information” belongs to them and they are benevolently delivering it to us to make our lives better. It’s Google’s world and we are just living in it.

Anyhow Google is getting bolder and bolder with their “Knowledge Graph” which is often totally WRONG!

So I started archiving complaints from people to illustrate how careless Google is in grabbing info for their Knowledge Graph. Seems accuracy does not matter. All that matters is having “billions” of facts even if most are wrong.

This is a tiny sampling of some of the complaints. Read these and tell me if you think Google’s Knowledge Graph is making our world better.

Incidentally there are multiple complaints of Google listing the wrong numbers for Elementary schools. This is dangerous.

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Of course everyone says the same thing…that they have filled out the feedback form multiple times to no avail. And that’s the same experience that I have had.

Some of the benevolent “unpaid” “volunteers” on the forum who have “nothing to do with Google” despite their constant support for the Big G offered the same advice…that the people need to make a “legal removal request”.

If you have seen the legal removal request, it’s pretty intimidating. Not to mention does anyone really want to get on Google’s bad side with something as serious as a “legal threat”? We are simply urging Google to fix the information and would prefer to not have to hire the assistance of a legal team to deal with it.

When is Google going to get it? The world is waking up! And we hate you Google! Yes we use you because all the other search engines are exactly the same. Not to mention the employees flow from one search engine to the next aka they are all the same!

This needs to stop. Clearly you do not have the time or resources to personally verify this information before you print it. So you need to ditch the knowledge graph completely. You are not “making the world better”, you are making millions of users and publishers furious!

What will it take for you to stop? What happens when you list a pedophile’s phone number for an Elementary school and parents leave sensitive information about their children’s whereabouts on said phone?

Google always plays the algorithm card–that they just need to “tweak” their algorithm, but the thing is at some point flesh and blood humans need to be held accountable for these egregious and potentially dangerous errors.

I hope some big greedy attorneys will jump all over this reckless behavior and file a giant multi-billion dollar class action lawsuit against Google so they will permanently drop the Knowledge Graph.

Oh and by the way, it looks all but certain that Google never bothers to read the “feedback”. Look at how many people claim they filled out the feedback button to alert them to the errors countless times to no avail. Looks like Google is too busy reading people’s emails to read “feedback” on direct answers or their Knowledge Graph.

So I would say their failure to even read the feedback comments is a reckless disregard for the truth and the public welfare. And these are the folks who want us to drive around in their driverless cars! Good God! If they can not even get phone numbers right do you really want to put your life in their hands?

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